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VOICE + CHAT AI AGENTS

24/7 AI agents that handle real conversations.

Voice and chat agents that book appointments, answer EMI queries, share report status, and resolve customer questions in 15+ Indian languages. Built for hospital front desks and NBFC servicing.

Conversations that close, not just deflect.

Generic chatbots send users in circles. Our AI agents complete the task. They book the appointment, share the EMI breakdown, raise the service ticket, or confirm the report. End to end.

  • 15+ Indian languages. Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Punjabi, Gujarati, Malayalam, and more. Switches mid-conversation.
  • Voice and chat in one stack. Same brain, same context. A customer who calls and then opens chat is recognized.
  • HIS, CRM, and LMS integration. Agents pull real appointment slots, EMI status, and report data. No fake answers.
  • Human handover when needed. If confidence drops or the customer asks, the conversation routes to a human with full context.
Inbound call · Hindi
"Mujhe EMI ka statement chahiye"
Active
LMS lookup · Loan 4421
Pulled EMI schedule and last 6 payments
Done
SMS sent
Statement PDF delivered to customer
Delivered
Call resolved · 42s
CSAT score · 4.6/5
Closed
Use Cases

What our agents handle.

Healthcare

Appointment booking and rescheduling, report status and delivery, billing queries, OPD information, follow-up reminders.

NBFC and Lending

EMI queries, statements, foreclosure information, KYC updates, soft collection calls, customer onboarding support.

General Servicing

Order status, return processing, warranty queries, complaint registration, feedback collection across any business.

Language Coverage

Speaks your customer's language.

Trained on Indian voice and chat data. Switches mid-conversation when a customer code-mixes English with their native language.

अHindi
AEnglish
தTamil
తెTelugu
বাBengali
मMarathi
ಕKannada
ગુGujarati
മMalayalam
ਪੰPunjabi
ଓOdia
اسUrdu
4.6 / 5
Average CSAT score
52 sec
Avg call handle time
73%
First-call resolution
Calls Per Day
42K
Voice + chat combined
AI Deflection
78%
No human needed
Languages Live
12
+ 4 in pilot
24 / 7 Uptime
99.95%
Last 90 days
Real Conversation

How an AI agent handles a real customer call.

An anonymized transcript from an NBFC servicing line. Customer code-mixes Hindi and English. Agent stays in flow.

AQ
AstonomiQ Agent · Loan support
Customer · Loan ID 44218 · Tier 2 city
Live
Call connected · 0:00
AI
Namaste, AstonomiQ se main Priya bol rahi hun. Aapki kya madad kar sakti hun?
Hindi · 0:03
C
Mujhe mera EMI statement chahiye, last 6 months ka
Hindi · 0:08
AI
Bilkul. Aapka registered mobile number please confirm karein?
Hindi · 0:11
C
9874XXX218
Numeric · 0:18
LMS lookup · Loan 44218 · 6-month statement pulled
AI
Verified. Aapki EMI ₹14,800 hai, last 6 payments on time. Statement PDF aapke WhatsApp aur SMS pe bhej diya hai. Kuch aur?
Hindi · 0:24
C
Thanks. Next due kab hai?
Hindi + English · 0:31
AI
Next EMI 5 June ko hai, auto-debit set hai. Reminder 2 din pehle aayega. Dhanyavaad, aapka din shubh ho.
Hindi · 0:36
Call resolved · 0:42 · No human escalation needed CSAT 5/5

Hear an AI agent on your data.

Book a live demo with a sample of your real customer queries. We will run an AI agent through them on the call.

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